Originally Posted by
24left
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Thank you for contacting us.
This is to confirm that we have received your correspondence and there is no requirement to re-submit your information. Our processing time is currently 15 business days for general customer concerns, 20 business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.
We appreciate your patience and understanding as you await our response.
***Please do not reply to this email, it is an automated response.***
Last week:
Originally Posted by AC_customer_solutions
This is to confirm that we have received your correspondence and there is no requirement to re-submit your information. Our current processing time is 2 business days for general customer concerns, 7 business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.
Sounds like they have significantly improved response time. Not that my message called for an answer. Rather, reporting on something I thought they ought to know.