Originally Posted by SparseFlyer

I was checking out other threads concerning feedback about in flight experience, and have a question:

Who should you send the feedback to, and is it taken seriously at all?

The reason I ask is that last time I did provide some feedback, it was just tossed aside, and I just stopped emailing AC (probably a bad move for me as a customer).

I was discussing with a friend about my last flight on AC about a month ago. I was sitting in seat 1F on an A320. The IFE was broken (resets every ~20m), the tray table was broken (it was loose, and could not stay in place, so my tray/food kept going back and forth), and the neon light right above me was going out, so for about 20 minutes during landing, the light was strobing, and I thought I was about to get an epileptic seizure from it!

He insisted that I should reported it. First so that the next passengers don't suffer the same fate. And second because AC provides compensation for these kind of situations.

I just felt bad doing a complaint because the cabin service was actually really good, and the comments fell on deaf ears last time I tried.


Any suggestions on where/how to direct comments to AC?