Originally Posted by
SparseFlyer
I was checking out other threads concerning feedback about in flight experience, and have a question:
Who should you send the feedback to, and is it taken seriously at all?
The reason I ask is that last time I did provide some feedback, it was just tossed aside, and I just stopped emailing AC (probably a bad move for me as a customer).
I was discussing with a friend about my last flight on AC about a month ago. I was sitting in seat 1F on an A320. The IFE was broken (resets every ~20m), the tray table was broken (it was loose, and could not stay in place, so my tray/food kept going back and forth), and the neon light right above me was going out, so for about 20 minutes during landing, the light was strobing, and I thought I was about to get an epileptic seizure from it!
He insisted that I should reported it. First so that the next passengers don't suffer the same fate. And second because AC provides compensation for these kind of situations.
I just felt bad doing a complaint because the cabin service was actually really good, and the comments fell on deaf ears last time I tried.
Any suggestions on where/how to direct comments to AC?
Once on a TATL 763 in J, 4A if I recall, I had no working light and IFE kept quitting, I told the SD and he gave me a green form for some sort of compensation while I was onboard. I chose miles over $ and eventually received an email with the compensation details. Any reason you did not report it to the SD while you were still onboard?
I had another issue a couple of years ago with a canceled flight. That was a bit of a battle, and not the way any customer should be treated, especially someone paying $6,000 for a J seat.
My current experiences involve trying to give compliments/commendations to crew on flights where their service was outstanding.
I have tried posting to the aircanada.com Contact Us page. First you get an auto-reply and then occasionally, someone follows up.
BTW, I sent in a compliment on Aug 27 and received this auto-reply and nothing since. Maybe you are right and it went into some big circular recycle bin.
Still, I encourage you to try.
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