FlyerTalk Forums - View Single Post - Having a hard time with Customer Relations regarding an overcharge/refund
Old Oct 4, 2014 | 12:04 pm
  #13  
cmn.jcs
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Join Date: Dec 2009
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Originally Posted by nrr
OP was 3 lbs overweight, for a GOLD member they should have given him some leeway--but per the "rules" they didn't have to. A related thing crossed my mind, who certifies the accuracy of AA (or any airlines) scales?
Would it be the local/state agency in charge of measurements, like the ones that certify gas stations? I feel like I've seen certification stickers on/near some bag scales at airports.
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