FlyerTalk Forums - View Single Post - Having a hard time with Customer Relations regarding an overcharge/refund

Oct 4, 2014 | 11:55 am

#12

nrr

FlyerTalk Evangelist

Join Date: Jul 2003

Location: jfk area

Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond

Posts: 10,291

OP was 3 lbs overweight, for a GOLD member they should have given him some leeway--but per the "rules" they didn't have to. A related thing crossed my mind, who certifies the accuracy of AA (or any airlines) scales?