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Thread: CMB cancelled / MLE moves to winter only
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Old Oct 4, 2014 | 7:05 am
  #125  
TheHak
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Originally Posted by AmandaB
Just joining in here. We too have been affectd by this canx. I had 2 conversations with BA. During the 2nd one I agreed to the cancellation & asked that my 2-4-1 voucher be refunded with a 12 month validity (original expiry was June 2015) I was told no problem, after asking for a reference number for this promise I was told to 'wait a minute' after 20 minutes left on hold I hung up. My refund of 100,000 Avios and £1K tax was recieved 5 days later. And the 2-4-1 voucher? Valid to June 15
Fortunately we are flexible on dates, but at the very least I think we should be told dates when these flights will recommence and given priority to book available reward seats for those dates.
My question is this, as I have now recieved the refund, do you think it is worth keeping on at BA and trying to get priority re-booking?
For the record, I have sent a letter to BAEC cust service outlining my dissatisfaction with the whole fiasco
The Amex voucher is AMEX property and BA can't change the validity date. You agreed to the refund. BA god rid of that problem. Cant see them helping at all from here if I trust my experience with them but you may have better luck

Good luck
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