Originally Posted by
ihdihd
agree completely with you on the physical plant and rooms. I suspect a casual stay won't always surface the real service issues that this property has, but I have spoken with enough colleagues who have stayed there to know that the opinion is shared.
To be clear, are you suggesting that the W FLL is the essential equal to the neighboring Westin? I can't even begin to understand how anyone could arrive at that position.
I've been frequent guests at both properties and have only had good experiences (occasionally over-the-top exceptional experiences) at both. But to suggest that the two offer the same overall experience to me seems incomprehensible.
Perhaps I'm just among the few who've been consistently treated so well at the W? Some of the very best upgrades in my nearly 30 years at this game have been at the W FLL.