1. I just learned a ticket I booked for a family member cannot be used due to a sudden medical issue. The 12500 miles are not worth the $150 reinstatement fee. That fee is excessive. I believe the only other time I've cancelled an award flight was on Virgin America, and it was only $75 to reinstate the miles. And of course Southwest charges $0.

Isn't it counterproductive to charge more for a reinstatement than the miles are worth? I'm not going to go to the hassle of cancelling now, they can find out at the gate.

2. I was booking a flight 2 weeks out. AA charges a $75 late fee, BA, for the same flight, charges $5. I think other airlines that charge this fee only do so 2 weeks rather than 3 weeks before travel. Maybe they have become worse too.

I don't mind fees for actual service, but this just seems to be random nickel and diming.