Originally Posted by
ScruttonStreet
I suspect somewhere there is a BA employee who thought he/she was doing your mother a favour by proactively re-booking her, and ensuring she got to her destination as quickly as possible thinking to themselves: 'why do I bother?'
Exactly. You can't win on things like this.
It could well have been someone who thought they were genuinely helping - proactively thinking 'its a 78 year old passenger, the connection may be a bit tight, we will try and de-stress the situation.'
Had the inbound been stuck for 5 or 6 minutes whilst taxiing/getting to the gate or ended up on some distant gate it could have been the oppositive way around, then no doubt the moan would have been 'it was a 78 year old passenger, they should have known she would be struggling to make it, why didn't they just re-book her.'
I don't condone the 'get yourself another BP' attitude (sadly people at Heathrow don't do customer service) but an hour late into Manchester doesn't sound like a disaster.