I might add that if you want a faster resolution - ie) courtesy credit, you can always try to hang up and call again (HUCA).

However, I'd encourage you to fight this since this is a rock solid case if you send them documentation and follow the steps that percysmith outlined.

Which card is this? If it's the Sapphire Preferred call the international collect number at +16147757050. I've had good luck getting transferred immediately to a human in a US-based call center. Step 2 above is crucial. You're not contesting the product or services provided rather the fact the merchant didn't honor your choice to pay in the local currency.

Who's up for meeting at Greyhound Cafe next weekend? I want to file a reason code 76 chargeback too.