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Old Oct 2, 2014 | 6:53 pm
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Originally Posted by Gardyloo
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Yes, the RTW desk has had quite a lot of personnel turnover and some of the agents are quite clueless.
This is in complete contrast to my experience last week where one of the AA RTW desk staff quickly and efficiently put a xCIRCxx itinerary together (which I knew was going to be 100% correct and just less than the mileage limit) and found an error in another existing itinerary and had that sorted quickly as well. YMMV.
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