October 1 - UA 977 DXB to IAD flew out for 1.5 hours faced a mechanical and returned to DXB. United did an awesome job of rebooking us all and also gave us options to fly Emirates if there were seats. Unfortunately as a complimentary upgrade I received a seat in coach on Emirates.

Emirates 225 DXB - SFO - Boeing 777-300ER.

Boarding experience was pleasant as flight attendants quickly got us settled to our seats. Rating - 4/5

Seats this is where Emirates fails miserably. Most airlines do a 3, 3, 3 configuration Emirates has a pathetic 3, 4, 3 configuration making the seats extremely narrow for such a long haul. Rating 1/5

Service Emirates tries to make up for the pathetic seats with service. Three meals Breakfast, Lunch, and light snack before landing. Alcohol is free and between meals you can walk back to the galley for snacks and drinks which the flight attendants are happy to serve you. Rating 4/5

Flight Attendants Provide great service but not very friendly. At times feel like they are not enjoying their jobs. Makes the experience a bit sad. Rating 3/5

Overall While the 14 hour service was bearable because of the great entertainment and food service, the seat really destroyed the overall experience. Toward the end there was no toilet paper in a toilet and no one had really addressed it on board.

Overall Ranking - 3/5