UPDATE! Possible fix for this error below.
Called in (for the 3rd time) and had them check and RE-ENTER some of personal information (email address and she may have re-entered other fields as well). The CSR stated that when people were calling in to Re-enrol they "had to reformat some customer information". I only know for sure that my email was re-entered and I could then immediately log-in. The reason I suspected the email was because when using the "forgot username link" it reported me email as invalid. Perhaps a good check to try.
Originally Posted by
todd-r
Interesting - I think you have it. I registered my Alaska Card first (have other accounts as well) and have not been able to actually get in to site. As soon as I authenticate my user id, I get this message:
Sorry, we are experiencing technical difficulties, please try again later.
Since I cannot get into site I cannot register other accounts.
Yup, that's what I get too. If I go on to a different browser or computer, it will pop-up a verification question (as expected) and then fail with the above message. MBNA customer service is clueless. I think there are some corrupted accounts as other people can definitely get on - but this is a MASSIVE IT FAIL for TD.