Originally Posted by
FireEmblemPride
Actually, the rule is that the status at time of booking determines eligibility for a award redeposit waiver.
I had this issue just three weeks ago. Booked as Gold, wanted refund after making Platinum, and the system wouldn't budge without intervention from a DL agent on the phone.
The computer system is notorious for having issues with things like this. An actual DL agent will see that you now are PM and thus qualify for a waiver. You're own post confirms that your statement is incorrect. Just like if you try and change/cancel a ticket online within 24hrs DL.com will try and charge you for it, even though it's free.