Each week for the past month I have 2-3 flights that don't get credited and then I have to wait a week to put in a retro credit request. I fly 4 sectors a week, so 50%-75% fail rate is pretty bad.

I've also noticed the retro credit system is kind of silly sometimes. For example if I put in the KA flight number instead of the CX codeshare (or vice versa) that I booked with, my request still get rejected and then it will say I wasn't a passenger on the flight. If I resubmit with the correct flight number (basically it has to be the flight I booked), then I get credit for the flight.

It also gives me errors and rejects my retro credit if I submit the wrong booking class. I mean why can't the system just pull it from my booking? It asks for my ticket number anyways, so it's not like I can cheat the system. For example if I booked an M fare and put in say L fare by accident it will reject me and I have to resubmit a request. Now of course I triple check this, but still this need to unnecessary complications. A recently flight was rejected, but at the same time it was credited leading to more possible complications.

Example rejections:
"We are unable to find your membership name on the flight passenger list." (Rejected, so resubmitted with booked flight number)
"Incorrect ticket class provided. Details rectified and flight credited."
(Accidentally said I booked a M fare instead of a V fare for the wrong sector—it was the other way around—but I was credited for this flight after submitting the request, but I still got a rejected status )

I don't look at my transactions all the time and I fly the same flights every week, so it's annoying to go through all the transactions trying to figure which flights got credited and which one didn't.

Anyways if this sounds like a rant it is. I'm wondering if anyone has this issue or is it just me.