Originally Posted by
bigsam83
The only change I made was that I updated my credit card due to the old one expiring.
And also the last reservation I prepaid where as this one I pay the day of the reservation.
It's the credit card update that has changed the type of service you get.
What I do is update the reservation with the correct credit card. That most times, but not always, updates the type of service on the reservation. Make sure that the rate remains the same during each step if you update online. Otherwise, call the Hertz Gold desk.