Originally Posted by
corporate-wage-slave
That's very much true. One lady on the BA lounge, who used to be BA staff before they were outsourced, has the second highest number ever awarded, and was taken off to Gleneagles by way of a thank you.
It's great that she's been recognised, but shouldn't she be given a bonus and a new job as a peer trainer rather than a day out (or perhaps both!). BA should be working with their lounge partner to share her approach with other lounge staff IMO.
Next time I go to the Glasgow office i might just fly via Edinburgh!