Thank you BA
It's the little things that make a difference. Yesterday I was up in Edinburgh and took ill. I struggled through a presentation I had to give and got in a cab to the airport, arriving five hours before my flight. I must have looked somewhat the worse for wear, the lovely lady in the lounge asked if I was feeling OK, really looked after me, and moved me to an earlier flight (without charge) so that I could get home without having to sit around for hours in the lounge. As I say, it's the little things, but really appreciated...well done BA.