FlyerTalk Forums - View Single Post - Spent 20 min 29 sec on the phone AC changing latitude ticket
Old Sep 30, 2014 | 9:08 pm
  #10  
canadiancow
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Originally Posted by yscleo
It'll be good to put all the new hires to work in the SE line. The SEs know so much more than most agents, and are most suited to be training those new people.

It also sounds like the SEs are happy to be training them.

Of course this will also reduce the training cost for AC. Win win.
I had to show an agent today why it doesn't always make sense to pick the lowest fare on each segment.

L G G G is way more expensive than G G G G when you can get it all on one fare
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