The day after the night before: how should AF regain passengers' trust post-strike?
See now why I put communication on top of the list of things to do to rebuild trust?
Of course I did not mean just any communication. It should be communication that puts customers at the centre, not the company. The wrong communication can destroy trust even further, and as we see with orbitmic it just happened.
Oh well...
Last edited by San Gottardo; Sep 30, 2014 at 12:12 pm