If you want a property to be accountable for your transportation, you should use the hotel car.
In the future, in SE Asia, when a taxi ride is going awry, don't hesitate to use Google Maps and instruct the driver accordingly.
For the price they charge, you can't really expect Manila taxi drivers to have taken the London Black Cab examination
Originally Posted by
HomerJ
Stayed for 4 nights last week.
Call the front desk and ask, how long to the airport, get a response of 40-90 minutes depending on traffic.
OK I say I will have them book me a taxi to the a/p 3+ hours before departure just to be safe.
So arranged taxi comes, I see the driver get out and speak to bellman for 2-3 minutes and I can see hand gestures which to me indicates directions.
Well as you can imagine the brain dead taxi-driver has NO IDEA how to get to the airport and stops 5 different times to ask directions. Almost 3 hours later we arrive (a whole 10 miles away - we could have walked faster) and of course we've missed the boarding window. So $400/each later we have a flight booked for much later in the afternoon. So I asked the hotel the time to the a/p and more importantly asked them to book a taxi for us. Is it unreasonable for me to expect a C/P to use a taxi service where it's drivers know how get to the a/p??
So I wrote an email to the desk manager (he who sent me the welcome email) and have so far been met with nothing but silence. So does anyone know the GM's or regional managers email, or do you think I'm over-reacting?
I spent 3 hours in a cab and had to fork out $800 for new tickets.