Okay, you guys.....the flight in question is BA197. Yes, the website says aircraft 747; however, upon tracking this flight on FlightView and FlightStats for about 3 months, the aircraft named is 777. "It does not engender much sympathy to denigrate people of other national origins." I am not denigrating people of other national origins, just BA for not providing representatives that do not speak nor understand the language. Also, that the website says one thing which ACTUALLY another craft is being used.