So I've sometimes received a 5% discount code for sending a complimentary note to AC regarding a flight crew or concierge that I thought were outstanding. This is fine, I wasn't expecting anything.

I thought it would be fun to list the reasons AC offers a 5% discount code when things don't go so well. Here is my entry:

Last week, I flew MXP-YYZ, a 9.5 hour flight, and the inflight entertainment system died just before the safety presentation, i.e. before take off. You guessed it, I got a 5% discount code for compensation. Who can top that?

I am E50 and MM.

(BTW, I also flew HNL-SFO on UA last week, a 5 hr flight, and the inflight entertainment didn't work for the first 3.5 hrs. I got a $100 voucher which can be applied to base fare AND taxes.)