Originally Posted by
ffsim
Government bureaucracy?
24left is absolutely right. Having been a Nexus member since 2008, I've updated 2 passports and 2 driver's licenses in that time. Only one of those updates was done online -- the first DL update. Months later, I got grief about using Nexus with an expired DL from both CBSA and CPB officers when I went in for an unrelated item. Since then, all updates have been done in person. It really does take no more than 2 minutes.
I went to the office in YYZ to update my drivers license information and they told me that I didn't need to, as long as my passport and green card information was up to date. It's weird how everyone makes their own rules. I still left them a copy of my DL because I'd rather be safe than sorry, and documented their name and the time I was at the office just in case it becomes an issue later.