Originally Posted by Paint Horse

I have never understood this complaint. Written communication is written communication. Someone, such as what I am doing here, types a message and then sends it. What difference how you read it? It still must appear on a screen somehow.

Originally Posted by richard

we use Slack a lot. It ensures deliverability and helps us collaborate, but isn't really taking the place of email. We find it indispensable though...and yet we still use email.

I've been aggressively unsubscribing which is helpful. Lots lower volume this way.

Also I use Sanebox. That creates a high priority email experience, putting all the rest in a separate folder for later.

Together these seem to make email quite manageable for me.

Originally Posted by GadgetFreak

I have mixed feelings about tying this and this is part of the reason. The idea in my mind at least is to segregate some of the things like back and forth short communication to clean up the inbox somewhat and isolate a subset of communications, perhaps in a more sensible format than a single inbox.

Originally Posted by ou81two

Charter will do no such thing. It's just Salesforce's pathetic attempt to create buzz in their product. It typically means more email and after a while nobody looks at the stuff. You also get some people inside of the organization who will communicate more than normal through Chatter to try to further their careers by appearing to be 'on it' but in the process waste people's time.

To the OP, messaging is not a good solution to email. True messaging requires that both parties be online. If you have another solution that does offline messaging, then you're pretty much treating messaging as if it is email. There's no real difference.

Get your people clued in on better email etiquette and learn the search function in your software and things will be much easier.