Originally Posted by
halls120
You may be right, because the current management team has no real appreciation of the concept of customer service.
In the long run, how many people of the affected flight will pony up and pay the E+ fee next time around? Seems to me that refunding the fee would be the better business decision.
I can't agree with that. Again, you are paying to
reserve an E+ seat. If you don't pay, you have no assurance you will get one - only the remote hope that E+ will be given away for free at the gate.