Originally Posted by
anabolism
Our corporate travel agency always puts reservations on hold for 24 hours (to allow for various approvals before ticketing). However, I have learned the hard way not to request an upgrade before the ticket is issued. If my upgrade clears while the itinerary is still pending, the travel agency is unable to ticket me because I am suddenly booked in x rather than s or q or whatever. The agency has no way to issue a ticket booked in x. They had to cancel and rebook me, and the flight I had been booked on no longer had the cheap seats, so I had to take a less convenient flight.
My travel agent can hold for 24, if I an upgrade is confirmed they call AA to do the ticketing. AA can do this, an agency cannot. Ive dont it a lot with AA directly in the past prior to using an agent for my travel..
It is my suspicion than AA will loop RM into the transaction so the upgrade is never lost.
Agent doesnt like to do it as it is a PITA, and Ive suspected it cause issues with their $$.