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Old Sep 27, 2014 | 11:43 am
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louie-m
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Can't replicate ITA Matrix fare on Singapore website?

Hi

I'm trying to help some friends who are looking to book tickets LHR - BNE then SYD - LHR. I pointed them in the direction of ITA Matrix and they've found some flights on Singapore which fit the bill. This is the result:


DETAILS: London/Brisbane
From http://matrix.itasoftware.com

ITINERARY

London (LHR) to Brisbane (BNE) - Wed, Apr 1

Singapore Airlines Limited 317 Dep: 11:30AM Arr: 7:20AM 12h 50m Airbus A380 Coach (H)
Layover in SIN Thu, Apr 2 2h 20m
Singapore Airlines Limited 245 Dep: 9:40AM Arr: 7:30PM 7h 50m Airbus A330 Coach (H)

--------------------------------------------------------------------------------

Sydney (SYD) to London (LHR) - Wed, Apr 29

Singapore Airlines Limited 222 Dep: 3:10PM Arr: 9:30PM 8h 20m Boeing 777 Coach (W)
Layover in SIN 2h
Singapore Airlines Limited 322 Dep: 11:30PM Arr: 5:55AM 13h 25m Airbus A380 Coach (W)
Thu, Apr 30

FARE AND BOOKING DETAILS

Provide this information to a travel agent to help them match the fares found.
Make sure to provide the exact booking and fare codes shown.

Fare for 2 adults

Fare 1: Carrier SQ H44GB12M LON to BNE GBP285.00
Passenger type ADT, round trip fare, booking code H
Covers LHR-SIN (Economy), SIN-BNE (Economy)

Fare 2: Carrier SQ W44GB6M SYD to LON GBP235.00
Passenger type ADT, round trip fare, booking code W
Covers SYD-SIN (Economy), SIN-LHR (Economy)

SQ YQ surcharge (YQ) GBP12.40
Australian Safety & Security Surcharge (WG) GBP2.10
Australian Int'l Passenger Service Charge (WY) GBP13.20
Singapore Passenger Service Charge (SG) GBP8.80
Singapore Passenger Security Service Charge (OO) GBP3.00
(YQ) GBP318.80
United Kingdom Air Passengers Duty (GB) GBP71.00
United Kingdom Passenger Service Charge (UB) GBP44.96
Australian Passenger Movement Charge (AU) GBP30.20
Australian Int'l Passenger Service Charge (WY) GBP15.10

Subtotal per passenger GBP1,039.56
Number of passengers x2

SUBTOTAL FOR 2 ADULTS GBP2,079.12

--------------------------------------------------------------------------------

Fare construction (can be useful to travel agents)

LON SQ X/SIN SQ BNE 478.32H44GB12M /-SYD SQ X/SIN SQ LON 394.41W44GB6M NUC 872.73 END ROE 0.595825 XT 71.00GB 44.96UB 3.00OO 8.80SG 30.20AU 2.10WG 28.30WY 331.20YQ

This ticket is non-refundable.
Changes to this ticket will incur a penalty fee.

--------------------------------------------------------------------------------

Fare for 1 child

Fare 1: Carrier SQ H44GB12M LON to BNE GBP213.75
Passenger type CNN, round trip fare, booking code H
Covers LHR-SIN (Economy), SIN-BNE (Economy)

Fare 2: Carrier SQ W44GB6M SYD to LON GBP176.25
Passenger type CNN, round trip fare, booking code W
Covers SYD-SIN (Economy), SIN-LHR (Economy)

SQ YQ surcharge (YQ) GBP12.40
Australian Safety & Security Surcharge (WG) GBP2.10
Australian Int'l Passenger Service Charge (WY) GBP13.20
Singapore Passenger Service Charge (SG) GBP8.80
Singapore Passenger Security Service Charge (OO) GBP3.00
(YQ) GBP318.80
United Kingdom Air Passengers Duty (GB) GBP71.00
United Kingdom Passenger Service Charge (UB) GBP44.96
Australian Int'l Passenger Service Charge (WY) GBP15.10

Subtotal per passenger GBP879.36
Number of passengers x1

SUBTOTAL FOR 1 CHILD GBP879.36

--------------------------------------------------------------------------------

Fare construction (can be useful to travel agents)

LON SQ X/SIN SQ BNE 358.74H44GB12M /-SYD SQ X/SIN SQ LON 295.80W44GB6M NUC 654.54 END ROE 0.595825 XT 71.00GB 44.96UB 3.00OO 8.80SG 2.10WG 28.30WY 331.20YQ

This ticket is non-refundable.
Changes to this ticket will incur a penalty fee.

--------------------------------------------------------------------------------

Fare for 1 infant in lap

Fare 1: Carrier SQ H44GB12M LON to BNE GBP28.50
Passenger type INF, round trip fare, booking code H
Covers LHR-SIN (Economy), SIN-BNE (Economy)

Fare 2: Carrier SQ W44GB6M SYD to LON GBP23.50
Passenger type INF, round trip fare, booking code W
Covers SYD-SIN (Economy), SIN-LHR (Economy)

SQ YQ surcharge (YQ) GBP12.40
United Kingdom Passenger Service Charge (UB) GBP44.96

Subtotal per passenger GBP109.36
Number of passengers x1

SUBTOTAL FOR 1 INFANT IN LAP GBP109.36

--------------------------------------------------------------------------------

Fare construction (can be useful to travel agents)

LON SQ X/SIN SQ BNE 47.83H44GB12M /-SYD SQ X/SIN SQ LON 39.44W44GB6M NUC 87.27 END ROE 0.595825 XT 44.96UB 12.40YQ

This ticket is non-refundable.
Changes to this ticket will incur a penalty fee.


TOTAL AIRFARE & TAXES GBP3,067.84

On Singapore's website, best we can find is £3,223.84 which is M out and W back/Flexi Saver.

Alternatively on the way back they could go SQ242/SQ306 for £3,152.84 which is M to BNE and N from SYD (Sweet Deals)but the flight times don't particularly appeal.

The final passenger has a different return date. ITA says:


DETAILS: London/Brisbane
From http://matrix.itasoftware.com

ITINERARY

London (LHR) to Brisbane (BNE) - Wed, Apr 1

Singapore Airlines Limited 317 Dep: 11:30AM Arr: 7:20AM 12h 50m Airbus A380 Coach (H)
Layover in SIN Thu, Apr 2 2h 20m
Singapore Airlines Limited 245 Dep: 9:40AM Arr: 7:30PM 7h 50m Airbus A330 Coach (H)

--------------------------------------------------------------------------------

Sydney (SYD) to London (LHR) - Fri, Apr 17

Singapore Airlines Limited 222 Dep: 3:10PM Arr: 9:30PM 8h 20m Boeing 777 Coach (H)
Layover in SIN 2h
Singapore Airlines Limited 322 Dep: 11:30PM Arr: 5:55AM 13h 25m Airbus A380 Coach (H)
Sat, Apr 18

FARE AND BOOKING DETAILS

Provide this information to a travel agent to help them match the fares found.
Make sure to provide the exact booking and fare codes shown.

Fare 1: Carrier SQ H44GB12M LON to BNE GBP285.00
Passenger type ADT, round trip fare, booking code H
Covers LHR-SIN (Economy), SIN-BNE (Economy)

Fare 2: Carrier SQ H44GB12M SYD to LON GBP285.00
Passenger type ADT, round trip fare, booking code H
Covers SYD-SIN (Economy), SIN-LHR (Economy)

SQ YQ surcharge (YQ) GBP12.40
Australian Safety & Security Surcharge (WG) GBP2.10
Australian Int'l Passenger Service Charge (WY) GBP13.20
Singapore Passenger Service Charge (SG) GBP8.80
Singapore Passenger Security Service Charge (OO) GBP3.00
(YQ) GBP318.80
United Kingdom Air Passengers Duty (GB) GBP71.00
United Kingdom Passenger Service Charge (UB) GBP44.96
Australian Passenger Movement Charge (AU) GBP30.20
Australian Int'l Passenger Service Charge (WY) GBP15.10

Subtotal per passenger GBP1,089.56
Number of passengers x1

Total airfare & taxes GBP1,089.56

--------------------------------------------------------------------------------

Fare construction (can be useful to travel agents)

LON SQ X/SIN SQ BNE 478.32H44GB12M /-SYD SQ X/SIN SQ LON 478.32H44GB12M NUC 956.64 END ROE 0.595825 XT 71.00GB 44.96UB 3.00OO 8.80SG 30.20AU 2.10WG 28.30WY 331.20YQ

Singapore's website also says £1,089.56 when you put those dates in, but when you click on the relevant flights it goes up to £1,316.56. This is M out and B back/FlexiSaver.

Shouldn't we be able to replicate what ITA Matrix have found on the Singapore Airlines website?

Also, the infant is still just a bump! How do you go about booking for an unborn infant?

Any thoughts would be welcome!
louie-m is offline