I live in Los Angeles but have decided to keep my SAS Eurobonus card since I am Swedish and go to Sweden every summer.

I always bring my Eurobonus card with me to the check-in counter but on a number of occasions in the last year they enter the letters incorrectly and no points are awarded automatically. It has happened with Asiana at LAX, Incheon and Manila, and it has happened with Air Canada at LAX and Vancouver. This is very annoying. I know I can wait for two weeks and then report it to SAS and they will investigate and reward me my points later but still.

When it happened to me last week it was on the flight that would have made me a Gold member again. Now I will have to wait an extra month or so for my Gold card to arrive. I asked SAS to make an exception and send me the card in time for a domestic United flight I am making in mid-October but no. They said they had nothing wrong and refused to apologize, "it is all Asiana's fault", they said. I understand what they are saying but isn't this also a general Star Alliance problem?

I fly even more frequently on OneWorld and it has never happened to me on a OneWorld flight.