Originally Posted by
DawgmanOH
I just finished a three night stay so happy to any questions. My initial thoughts:
* Yes, I could have Googled it but I am stunned there is no Exec Lounge. Just never occurred to me that there wouldn't be one.
* They are trying for an "upscale" Sheraton experience. Doorman there to open cab. Concierge, etc. Just not quite sure why check in isn't on the 1st floor. Probably because of the building footprint.
* Check in was ok. As Platinum, told I was upgraded to a "Premium" room. And if I wanted internet, I could pay for wireless in my room. Another employee came over and gently corrected him that as a Platinum, wireless is complimentary. Imagine this will take some time to train.
* Room itself is very nice (with a big "but" coming up). The actual decor, furniture, layout is good and the room is definitely not tiny. It's not a suite, but certainly large enough with lots of room. And drawers are everywhere, which is awesome.
* BUT, I see this hotel experience as being vastly different depending on your floor and the room you have. There are 14 floors and 14 rooms on each floor (196 total). Of those, roughly 5 rooms on each floor are looking DIRECTLY into an office building next to it. And when I say directly, I mean eye-to-eye with roughly 20-25 feet between your windows and the windows of the office building. The building is not across the street. It is across a narrow divider. Not even an alley. This means shades need to be closed constantly as the Sheraton windows are not one way. Doing the math, over 1/3 of all their rooms look immediately into an office building. This is definitely not on the web site nor in their room description. I am not even counting my room in one of the 5 but the office building can look into my room so my curtains are closed. I think this is the biggest reason I would think twice about booking here again.
* Again, the room itself is fantastic. The service is top notch. But the lack of an Executive Lounge and the huge disparity in room location would not make this my first choice.
Yikes on the office proximity. Didn't realize that space was at such a premium in Australia. I can see why such a fact is not widely advertised. When I was in KL last month, the staff at the Sheraton Imperial were all apologetic about the interposition of a 60 story office building about 600 meters away and the view from many rooms of the Petronas Twin Towers.