chrism20

Snap!

My initial complaint was logged onto Trackit on 25th July although it had been ongoing for at least four weeks before that.

I received the holding letter telling me that they would be in touch within four weeks, they weren't so I went on the phone and was on it for almost ninety minutes.

I eventually spoke to the person dealing with the complaint the following day who managed to rectify some of the issue and the rest was passed to an IHG specialist to deal with as they couldn't answer me - this was about the lack of things tracking, no transparency of where the points were coming or going etc etc. I was told that this would be logged as a separate complaint and that I would hear from them within fifty six (56!!!) days, she was rather bluntly told this was not on and that it was one complaint and I expected it to be dealt with promptly. This was 1st September when I uncovered that the card had previously been managed by a third party and Barclays had omitted to tell me this.

I've since received a letter closing down the initial complaint even though it isn't closed and surprise surprise I have not received details of the new complaint reference number and it is not on trackit. The closure letter does say that another complaint was being opened though.

I'm off to Newcastle in the morning but will be back home by early afternoon, if I'm organised I'll give them a call and chase it up. I'm guessing that the new complaint hasn't been opened hence no trackit number etc. There were a few other issues with my account on top of the generic stuff and this has been sorted, I've already had around £140 credited to the account already for inconvenience and apology for being lied to (long story). I've just checked on the private messaged on the Barclaycard system and the first time I contacted them regarding these issues was the end of June so we are looking at twelve weeks already. if they think I am going away quietly they are deluded.