FlyerTalk Forums - View Single Post - Open question - is BA interested in Customer loyalty or just revenue?
Old Sep 23, 2014 | 4:49 pm
  #22  
Paralytic
 
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
BA obviously values your revenue over anything else.

I'd also suggest that when people who choose BA strip things back and look at why they do so, the majority will find its not down to loyalty, but because its the best airline for their flying patterns.

Being loyal to an airline is a mugs game; it'll never be reciprocated.
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