A followup to my rantings about travel agencies and the problems I've had with them.

The agency that handled my Vegas trip sends
me a letter with a check enclosed covering the difference in the original hotel rate I was promised and what the hotel really charged. It was a personally typed letter adding the check included something extra for me to "go out and have dinner on us and remember all the great things about your trip to Las Vegas." It was from the person who
GOOFED the hotel reservation in the first place, also asking that I would consider the
service in teh future. A very nice gesture.

Now comes my HOliday Inn reservation in NYC
(in detail under the HOliday Inn posting.)
AMEX quoted me a LOWER rate than the hotel wanted to charge me. The customer care rep
promised they would credit my card with the rate difference. We'll see.

It's nice when someone admits a mistake. I do
it all the time, really! CATMAN