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Thread: Damage to hire car that I absolutely did not cause - Sixt trying to charge me.
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Old Sep 23, 2014 | 3:22 am
  #2  
SixtCustomerServices
Company Representative, Sixt Customer Service
 
Join Date: Nov 2013
Posts: 469
Sixt Reply
Hi Mike,

If you'd like to send me a private message with your reservation details, I'll be happy to investigate this with the team in Switzerland for you.

Thanks, Jess.
Originally Posted by moomike
I've returned recently from Switzerland where I hired a car from Sixt.

Car was fine when I dropped it off (early drop off using the key box as office was closed) I checked it over & there was no damage to the bodywork at all. Received a letter today asking me to fill out a damage report as there was a 5-10cm deep scratch (down to primer) in the bumper - not even slightly something I would have missed & I was not contacted until after I had received my summary email to confirm my costs for the hire. I would imaging you'd have to go to quite some careless effort to cause a scratch that deep & noticeable!

I am obviously unsure what I am supposed to say about the fact that there was no damage to the bodywork when I left it - is contacting the airlines regarding the HD CCTV a viable option as I am 100% sure that'd prove I was not responsible for the damage?

Thanks in advance for any advice,

Mike.
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