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Thread: Kimpton charging for not-taken minibar items
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Old Sep 22, 2014 | 10:53 pm
  #27  
SFOPhD
10 Years on Site
 
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,068
Originally Posted by SFOPhD
Anyone else having trouble with the "Raid the Bar" credit working properly?

I just left the Muse in NY on a great stay (they were wonderful). Gave the "Raid the Bar" card at checkout. I told them I took two bags of nuts at $6 each. They said not to worry about it because the $15 credit more than covers it... Yet I still had a $6.53 charge hit my credit card. How hard is it to properly execute this perk?
Oh my god, it happened again. This time at the Madera in DC. At this point, I'm going to stop using the "Raid the Bar" benefit because I always get double billed. This is beyond annoying. I feel as if 75% of my stays where I get anything from minibar, I get charged too much. What's the point of a benefit if it is almost never given properly?
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