Dear Mr. -----,

Thank you for your email note to Doug Parker, Hector Adler and Scott Kirby who asked me to review and respond on their behalf.

We sincerely appreciate your feelings about our new meal service. We know that meal options are important to our customers, and we appreciate the opportunity to address your comments about the changes we have made to our First Class meal program.

There are no plans to discontinue the signature services that have set American Airlines apart over the years. In fact, we are investing millions in our product. This includes the existing premium transcontinental service on select markets, and the offering of certain elements that customers have come to appreciate over time such as warm mixed nuts on all meal flights, cookies and premium desserts on longer flights.

Our new Domestic First Class service footprint provides opportunities to not only streamline service but also to enhance the quality of current food components: new salads and entrees. Product offerings are be aligned with the length of flight. For example, appetizers have been added on certain flights, and a new snack basket concept has been introduced on shorter flights. New meal tray elements to modernize presentation have been introduced, including new china and a stemless wine glass.

A component of these changes is to make consistent between American and US Airways the length of flight where a full meal service is offered. Effective September 1, traditional meal service is offered in First Class on flights operated by American that are 2:45 or longer. While this has removed the traditional meal service from some markets served by American, the changes implemented at US Airways earlier this year added meals to many US Airways markets that traditionally have not offered a full meal service.

On flights from 2 hours to 2:45 in length we offer our customers a “Lite Bites” basket with a variety of food options including tea sandwiches, fresh fruit, breakfast breads and sweet and savory snacks. We will, of course, continue to offer complimentary beverages and snacks for our First Class customers on all of our flights, including beer, spirits and our award-winning wine selection.

We do have some exceptions in place, and some routes will continue to receive a traditional meal service in place of the "Lite Bites" basket. Still, I appreciate your candid feelings that the meal service has not lived up to your expectations. As we look to making changes, we will keep your perspective in mind and you may be assured that we have shared your comments with appropriate personnel who make these kinds of decisions.

Mr. -----, thank you again for giving us the opportunity to address your concerns and to further outline our plans. We appreciate your business very much and hope to have the opportunity to welcome you aboard again soon.

Sincerely,

Stephen J. Lasner