Originally Posted by
rsteinmetz70112
You could also try Southwest Customer Relations 214-932-0333 Mon-Fri, 7am-8pm CT. They have more experienced people and more latitude to deal with things.
All Ground Ops and Customer Service agents are converted. It's IMO sort of a mess between training and those willing to grasp different systems.
Your suggestion is IMO the best first option.
If that fails push it way up... send a snail mail letter to Gary Kelly c/o Southwest Airlines P.O. Box 36647 Dallas, Texas 75235