Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
I'm actually pretty impressed that the information that OP has flown up front 75% of the time vs. booking it 13% of the time is readily available even to an agent who, as Often1 noted, spent minimal time responding to the complaint. Wonder what other metrics they have at their disposal.