To be honest I expected them to just say something along the lines of thank you for voicing your concerns and your business we will pass along your thoughts on the issue and let it be done. As to my comment "I expected a little better" I was referring to them trying to tell me that living here I get the same benefits as I was living in America still, or them trying to tell me that I get upgrades quite often even though I feel as I pay for those upgrades.

Really did not want to do anything more then to add my voice to the chorus of growing concerns. Obviously it is their company and they can do as they wish with it, just figured as a business owner costumer feedback is always welcome even if it is sometimes something you don't want to hear. I will look at Singapore airlines and Cathay I think.