Originally Posted by
jbalis
We’re confident the updates are the right moves for our customers and airline.
Hmmmm . . . . Where have we heard this line before??
Originally Posted by
jbalis
I will reluctantly join United or AA . . . .
UA's 2015 program is virtually identical to DL's. AA is expected to follow the year after, when their merger stuff settles down.
Originally Posted by
jbalis
If you wish to debate this issue with your valued customers here or via social media we can. As someone that spends over 20,000 per year with your airline (myself and my wife) I expected a little better.
Just curious, what exactly did you expect them to do?
They obviously don't want to debate this with anyone. Surely they have done thorough surveys and studies before announcing the new program, and aren't likely to change, unless they eventually feel some kind of impact on their bottom line.