Originally Posted by
jbalis
Although you are correct I have traveled 75% of the time in business it is due to booking M class fares. You make a very sweeping and condescending statement like I have had the privilege of upgrades, I do not think paying a 3600 coach fare and using my miles or upgrade certificates is exactly a huge benefit.
Is the 75% figure incorrect? Were you buying unrestricted first class or business class tickets to sit in those cabins, or were you buying coach tickets 75% of the time and upgrading (no matter how much those coach tickets cost and no matter the type of upgrade)?
Delta and United have made it very clear they're going to a revenue based program that will be most attractive to business travelers that buy more expensive tickets closer to departure. You and I aren't in their targeted group of flyers and it doesn't make much sense to do battle with the airlines - they know exactly who they want to reward and if it fails they might come back asking for our return with more liberal benefits. Time will tell.
I don't see anything insulting in their letter - sounds like they pretty much spelled out the facts and actually did some research on your flying patterns.