Originally Posted by
UA-NYC
Exactly
MRs aren't the enemy. Nor is "the customer".
As I said, I'm fine with MRs that take the offered fare and follow the rules of the program. I'm one of them myself. I think UA is pretty much fine with them too.
But there are certainly some maximizers (as that's what a MR is - a maximization play) that cross the line into unethical behavior.
Demanding things that they know they aren't entitled to from overworked staff (rerouted an extra 1000 miles out of the way in C on OAL on a Y ticket, when delay was due to weather), taking benefits simply because you can not because you need them, being generally abusive to staff, etc. I'm 99.9% sure he will also be writing UA for compensation too.
Well, the flipside is that had UA ran its schedule on time, there would have been no issue.
Inbound to HNL was delayed due to ground stop/thunderstorms in IAH.