FlyerTalk Forums - View Single Post - Problem with Citi Honors Reserve Visa

Sep 19, 2014 | 4:11 pm

#6

controller1

Join Date: Jan 2009

Location: TUL

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Posts: 6,181

Quote:

Originally Posted by TinDrum

I booked a room at the Hilton Fukuoka during the recent Japan sale and this required pre-payment of course.

Imagine my surprise to see the charge showing up on my CC bill as a "DIRECT MARKETING - CATALOG" category charge. So no bonus points for using the card at a Hilton property

I called Citibank and they confirmed I would get only 1 point per $ (and not the 7 points that I expected) for this charge.

Now what can I do?

Call them back. If you get the same answer, ask to speak to a supervisor.. Surely you can speak to someone with some common sense!

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