Originally Posted by
KaroVictoria
The point here isn't that I am not taking ownership, as you can read in my post I fully blame myself for forgetting it. It was in a black case and I put it under the seat on the floor, was in a rush to get off and get to a meeting and forgot it. Human error happens, it's called life.
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Since you said this was new, I would assume you had no personal identification in this case, no? If so, this makes it even more difficult to get it back to you.
IME, DL has been great about getting back to me when I left my iPad on the plane and when another pax took my laptop by mistake (long story), DL was very helpful getting it back to me. But in both cases, my name was on the item so they knew how to contact me.
Originally Posted by
KaroVictoria
There is ZERO care on their part or interest as most people have pointed out. If they actually put some sort of care into helping out customers even if the items weren't recovered it would be a whole different story.
It is much more helpful when you say specifically just what you would like them to do. First it has to be turned into lost & found and second, there has to be some way to identify it is yours so they can contact you. What else do you expect them to do that they are not doing?