The point here isn't that I am not taking ownership, as you can read in my post I fully blame myself for forgetting it. It was in a black case and I put it under the seat on the floor, was in a rush to get off and get to a meeting and forgot it. Human error happens, it's called life. My issue is with the way they handle cases like this. There is ZERO care on their part or interest as most people have pointed out. If they actually put some sort of care into helping out customers even if the items weren't recovered it would be a whole different story.