Originally Posted by
Dave Noble
BA's policy is quite reasonable imo
If you only purchase a ticket with BA to BKK, it is not going to take responsibility/liability for it for the onwards flight. Book a through ticket and the benefits of a through ticket are provided
In the other example, it read to me that 4 people were travelling from GVA-LHR and then 1 person was travelling on to HKG.
The allowance is 1 per person and does not cumulate as a family group, so only 1 bag would be entitled per person to be checked through
BA are not being difficilt, just simply proving that which has been paid for. If a passenger wishes to buy separate tickets, then the passenger needs to accept that there are also drawbacks of separate tickets
That sounds like a defense of BA.
It would be very hyperbolic to equate them to Ryanair, but imo their interest in serving their passengers has become very luke-warm. Management sees costs but no benefit in making pax happy.
No doubt there is some cost in having someone schlep a bag over to a 'foreign' carrier (but if BA misses the transfer, it's the receiving carrier that handles the problem) and with no measurable benefit we just won't do that. Got more pax than we need.