You have my most sincere apologies, but we are not allowed to discuss proprietary information, either here or in private. Anyone who feels their amenities and/or accommodations are deficient is welcomed to file a formal complaint with Corporate Customer Service and, if we are notified, we would be happy to pass along the comments to the appropriate brand team, as we did here.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]