Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)

I think the context in which people fly also influences their tolerance of service failings and the like.

The regular commuter who only flies out of necessity to get between job and family is, on average, probably less tolerant than someone who willing spends their time flying extra sectors, tier point running and following what is a genuine hobby.