Originally Posted by moze

I recently experienced this at the Madera in Washington, DC. The hotel was very nice, and the staff was wonderful; however, upon entering the room, my wife and I found a smelly bag of take-out leftovers in the mini fridge along with some type of half empty vegetable fruit drink in a plastic bottle.

We're easy going and as Inner Circle members, Kimpton generally takes very good care of us, so we weren't going to complain or make an issue out of something small. We simply left the last guest's garbage outside the door next to their room service tray. I will admit though, it did make me question what else was missed in cleaning if the mini-bar was overlooked.

We made sure to check the bar pricing list to ensure that veggie drink wasn't something on it. A couple days after checking out of the room, I noticed a $11.00 additional charge from the Madera on my card.

Pretty sure it was something to do with that mini-bar, I contacted Kimpton support by e-mail and explained the situation, that I took nothing from the fridge, and would like to be reimbursed the $11.00 charge. It has now been about two weeks and I have heard nothing back from Kimpton.

Come on Kimpton, you guys are wonderful most of the time and I understand that mistakes happen, but failing to correct them and ignoring your most loyal guests? Definitely not feeling the #KimptonLove at the moment.