I just got an email from a representative from the Executive Escalations Dept. of Hilton Worldwide in Dallas.

They're going to do pretty much what was stated here..give me the points that I was supposed to get and a check for $200. Seems pretty insignificant for what they put me and my client through.

The representative also stated that they were working with the hotel to resolve things. Not sure what that means. The guest relations manager is now communicating with me about taking care of the second night. He's obviously new at this, but he is trying to do what he can do. What galls me is that I have heard nothing from the General Manager that made the decision to walk me in the first place. As a manager myself, that shows me what kind of person that I am dealing with.

Anyway, thanks FlyerTalk friends, for the information and support.